Question 1

Do I need to buy new cameras?

Accepted Answer

No. VivyaSense connects to your existing CCTV cameras via standard RTSP, ONVIF, or HTTP protocols. Most modern IP cameras support these standards.

Question 2

How long does setup take?

Accepted Answer

Most customers are live within 30 days. Small deployments (under 20 cameras) typically go live in 1–2 weeks. Larger multi-site deployments with custom model training take 3–4 weeks.

Question 3

How accurate is VivyaSense detection?

Accepted Answer

Our overall detection rate across standard scenarios is 99.7%. PPE detection runs at 99.1%, fall detection at 98.7%, and fire/smoke at 99.3%. These are rates measured on production deployments.

Question 4

How fast are the alerts?

Accepted Answer

Detection to alert is under 4 seconds for all live scenarios. Most alerts are delivered in 1–3 seconds via mobile push, Microsoft Teams, WhatsApp, email, or webhook.

Question 5

How is VivyaSense priced?

Accepted Answer

Pricing is per camera per month: Starter at $75/camera/month, Professional at $100/camera/month, and Enterprise at $125–$150/camera/month. One-time setup fee applies based on camera count.

Question 6

Does VivyaSense store our camera footage?

Accepted Answer

No. VivyaSense processes live streams to detect events. When an event is detected, a short clip (15–30 seconds) is captured as alert evidence. Non-event footage is never stored.

Question 7

Does VivyaSense use facial recognition?

Accepted Answer

No. Standard VivyaSense detection modules do not use facial recognition or biometric identification. We detect behaviors, objects, and PPE compliance — not individual worker identities.

Question 8

What support is included?

Accepted Answer

All plans include email support, knowledge base, and documentation. Response SLAs range from next business day (Starter) to 4-hour response with a dedicated account manager (Enterprise).

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